Privacy policy

ChuTiem.vn respects and is committed to protecting the personal data of users. We pledge to take relevant measures to safeguard user personal data in compliance with applicable laws on information/data security. This Privacy Policy (“Policy”) is established to regulate how we collect, use, disclose, store, and/or process data when you access the chutiem.vn website, our official Shopkeeper POS application on the Android or iOS platform, and all other related subpages (“Platform”).

By using the Services, registering an Account with us, or accessing our Platform, you acknowledge and consent to allow us to collect, use, disclose, and/or process your personal data as stipulated in this Policy.

IF YOU DO NOT AGREE TO ALLOW THE PROCESSING OF YOUR DATA AS SPECIFIED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM.

We reserve the right to amend, supplement, or update this Policy at any time. Please regularly check this Privacy Policy for any updates or changes to this Policy.

1. What personal information will we collect?

1.1 The personal information we may collect includes, but is not limited to, the following:

• a) Account information such as name, address, gender, date of birth, profile picture, mobile phone number.
• b) Data when you access and/or use our Platform, such as IP address, browser information, the addresses you have accessed on the Platform, the time you spent on our Platform.
• c) Location data such as your mobile phone location and/or any location information when you capture and share your location with us in the form of images or videos and upload that content to the Platform.
• d) Data about the history and content of conversations between you and other users on our Platform when exchanging through the chat function with sellers, including but not limited to text, audio, and image information.
• e) Any other information, data disclosed by you when you log in, use our Services, and our Platform, such as your preferences in receiving marketing information from us and/or our third parties.
• f) Any other aggregated data, information about the content users use.

1.2 During your use of the Platform and Services, we may collect your personal information in the following cases:

• a) When you register and/or open an account with us.
• b) When you register and/or use any Services on our Platform.
• c) When you use any features or functions available on our Platform.
• d) When you use the chat function on the Platform.
• e) When you register, participate in any surveys, contests, promotional campaigns, or marketing campaigns of ours
• f) When you post any opinions, comments about the content of other users uploaded to the Platform or when any other users on the Platform comment on your uploaded content.
• g) When you submit a complaint to us or when a third party complains about you or your content on the Platform.
• h) When you submit your personal information to us for any reason.

1.3 You agree not to provide us with any inaccurate or misleading information. You must regularly update your personal information and inform us of any inaccurate information or changes. We have the right to request you to provide necessary documents to verify the personal information you provide.

1.4 If you link your account on our Platform to your social media account or use any social media features of ChuTiem.vn, we may access personal data about you that you voluntarily provided to social media service providers according to their policies. We will manage and use this personal data in accordance with this Privacy Policy at all times.

2. Purposes of Collecting Personal Information

We may collect, use, disclose, and/or process your personal information for one or more of the following purposes:

• To verify the identity of users.
• To contact for the purpose of supporting the provision of our Services.
• To provide official information for buyers to contact you when making a purchase.
• To check and evaluate data on our Platform.
• To identify users and manage account information.
• To determine user access on the Platform.
• To detect and prevent fraudulent activities.
• To conduct marketing research activities.
• To research and analyze demographic information.
• To send notifications that we deem necessary or that you may be interested in unless you refuse to receive these notifications.
• To analyze and evaluate to help improve and upgrade our Services.
• The storage of conversation history that we undertake for a certain period in compliance with the legal regulations at various times to serve content management and improve user experience.
• And any other purposes that we notify you at the time of requesting your permission.

3. Cases of Sharing Personal Information

In addition to the information described in this Policy, we may collect and share your information with third parties in an anonymous form. Third parties will only be used to collect and provide your information to us, and use your data with our permission as necessary. Third parties include:

• Service providers of data analysis processing services that we hire to serve our business operations.
• Service providers related to sending and receiving notifications (via SMS, email, calls) to you.
• Marketing operation partners.
• Units designated by Vietnamese legal authorities.
• Units we request to ensure the safety and security of the Service.
• Our branches and/or affiliates.
• And/or other partners that we disclose for one or more purposes of collecting personal information, and those third parties, in turn, will collect and process your personal information for one or more purposes mentioned in this Policy.

Additionally, when required by competent state authorities in accordance with legal regulations, we may share your information if such action is necessary to comply with the requests of those authorities.

4. Cookies

We may use “Cookies” or other features to allow us or third parties to collect or share your personal information to help us improve our Platform and the Services we provide.

We may use cookies so that you do not have to enter your login information each time you access the Platform.

The only information a cookie can contain is information provided by the user. A cookie cannot read data from a user’s hard drive or read cookies created by other websites.

By accessing and using the Platform, you agree to allow us to use Cookies to store information on your device.

You can manage and delete cookies through your browser or device settings. However, please note that if you do this, you may not be able to use all the features of the Platform or our Services.

5. Access, Adjust Personal Information

• You can view and change personal information on the Profile page.
• You can request access to other information we collect from you by contacting us via the email provided below.
• You can request the termination of the use of personal information by contacting us via the email provided below.
• You can delete chat history in the Chat with Seller feature.
• We may refuse your request for access to personal information if:
  • The information is used for analysis and evaluation purposes.
  • The information is used for dispute resolution purposes (e.g., personal information of others/dispute subjects).
  • The information harms our commercial and competitive activities.
  • The cost, effort to provide this data is disproportionate to the benefits received by us or you.
• We have the right to determine which information falls within the scope that may be refused.

6. Methods to Protect Personal Information

• We ensure that all collected information is kept secure through the following methods:
  • Limiting access to personal information through Account Registration.
  • Using technological products to prevent unauthorized computer access.
  • Deleting your personal information when it is no longer necessary for our profile storage purposes.
• We use 128-bit SSL (secure sockets layer) protocol encryption technology when processing your account.

7. Retention of Personal Information

We will only retain your personal information for the time required by law or until the purpose of collecting that information still exists according to this Policy.

8. Changes to the Privacy Policy

We have the right to change, update this Privacy Policy at any time. This change will be notified on our Platform.

9. Withdrawal of Consent to Continue Using, Collecting Personal Data

You can withdraw consent to allow the collection, use, and/or disclosure of your personal data that we are holding by sending an email to the address below. Please note that if you withdraw your consent, it may mean that we cannot continue to provide the Service to you, and we may need to terminate your current relationship with us.

10. Contact Information

If you have any questions, want to access, change, or delete personal information, or have complaints, please contact us at the email address: [email protected]

I HAVE READ AND AGREE TO THESE TERMS OF SERVICE AND ALL TERMS AS STATED ABOVE AND ANY AMENDMENTS HEREAFTER. BY CLICKING THE “REGISTER” BUTTON WHEN REGISTERING TO USE ChuTiem.vn’S SERVICES, I UNDERSTAND THAT I AM CREATING AN ELECTRONIC SIGNATURE THAT I UNDERSTAND HAS VALUE AND EFFECT SIMILAR TO MY MANUALLY SIGNED SIGNATURE.

User Support:

• Shopkeeper POS Application
• Website: https://chutiem.vn
• Address: Homeland Building, Thượng Thanh, Long Biên District, Hanoi City
• Phone: (+84) 9146 123 88
• Email: [email protected]                                                                                          

Update Date: 26/06/2022

Effective Date:  26/06/2022